Privacy Policy

Privacy Policy – Allco Trading Ltd

Effective Date: 21 May 2026

This Privacy Policy explains how Allco Trading Ltd collects, uses, stores, and protects your personal information when you use our websites, services, online stores, AI customer support systems, and communication channels.

1. Company Information

Allco Trading Ltd
82a James Carter Road, Mildenhall
Bury St. Edmunds
Suffolk
IP28 7DE
United Kingdom

Telephone: 01284 662046
Email: [email protected]

2. Who We Are

Allco Trading Ltd operates online retail and business support services, including e-commerce activities, AI-assisted customer support, website services, and related business solutions.

We are committed to protecting your privacy and handling your personal information in accordance with the UK GDPR, the Data Protection Act 2018, and applicable European data protection laws.

3. Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

Full name
Billing and delivery address
Email address
Telephone number
Payment information
Order details
Messages sent through contact forms, email, live chat, or AI systems

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage statistics
Cookies and tracking data

AI Customer Support Interactions

If you interact with our AI receptionist or customer support systems, we may record:

Caller ID
Call summaries
Voice recordings
Customer enquiries
Appointment or message details

These records are used for quality control, customer support, training, and service improvement.

4. How We Use Your Information

We use your personal information to:

Process and deliver orders
Provide customer support
Respond to enquiries
Improve our products and services
Manage payments and invoices
Prevent fraud and misuse
Send service-related communications
Maintain website security
Comply with legal obligations

Where legally permitted, we may also use your information to send promotional offers or updates relating to our products and services.

5. Legal Basis for Processing

Under GDPR, we process your information based on one or more of the following lawful grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection against fraud or abuse

6. Sharing Your Information

We may share your information with trusted third parties including:

Payment processors
Delivery and courier companies
IT and hosting providers
Website and cloud service providers
Professional advisers and accountants
Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

7. International Transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your personal data.

8. Data Retention

We retain personal information only for as long as necessary:

To fulfil the purposes described in this policy
To comply with legal, accounting, or tax obligations
To resolve disputes or enforce agreements

9. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [email protected]

10. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse traffic and usage
Remember user preferences
Support shopping cart and login features

You can control or disable cookies through your browser settings.

11. Security

We implement reasonable technical and organisational security measures to protect your information against unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed completely secure.